WRIGGLE LEARNING RETURNS POLICY
Reviewed July, 2020
Terms: ‘’ Supplier’’ – Wriggle Learning
1.1 All returns of Goods can only be made, and will only be accepted by the Supplier if they comply with the following:
1.1.1 Prior authorisation must be obtained from the Supplier via such method as the Supplier may advise. Such prior authorisation shall be given at the Supplier’s sole discretion;
1.1.2 The request for the return must be made within 10 days of the date of invoice;
1.1.3 The Goods must be returned within 5 days of the authorisation to return under clause 1.1.1;
1.1.4 The Goods must be properly packed, in original packaging and delivered to the address on the authorisation under clause 1.1.1;
1.1.5 For non-faulty Goods, the Goods must be in a saleable condition;
1.1.6 The Goods must be accompanied by a list of the Goods; and
1.1.7 The Goods must still be covered by the manufacturer’s warranty.
1.2 The Supplier reserves the right to reject any Goods which do not comply with the conditions set out in clause 1.1. If the Supplier agrees to accept any Goods returned which are not in a saleable condition, the Supplier reserves the right to charge the cost to the Customer of bringing the Goods into a saleable condition.
1.3 The Supplier reserves the right to test all Goods returned as faulty and to return to the Customer (at the Customer’s expense) any Goods found not to be faulty. The Supplier also reserves the right to levy an additional reasonable charge to cover the cost of such testing.
1.4 The Supplier reserves the right to levy an administration charge in respect of the rotation of Goods and returns.
1.5 The Customer shall notify the Supplier within 3 Business Days of any delivery discrepancies or Product damages. If the Supplier issues a RMA, Products must be returned to the Supplier within 5 Business Days of the date thereof. The Supplier reserves the right to refuse return of damaged Products should the manufacturer's seal be broken or compromised and charge the Customer return postage.
1.6 If the Supplier has agreed to carry out repairs or to replace Products (or any parts thereof) above the Customer irrevocably authorises the Supplier to carry out such repairs or provide such replacements as shall place the Products in proper working order.
1.7 The Supplier shall accept no liability for any damage to or loss in transit of Products returned to The Supplier under this Clause 1.
1.8 The Supplier does not offer stock rotation rights (or sale or return rights) and Customer shall have no expectation of such rights being granted.